Wild Birds Unlimited offers a lifetime guarantee on all of their bird feeders and accessories. This means that if a Wild Birds Unlimited product breaks or becomes damaged under normal use, they will repair or replace it for free. The lifetime guarantee covers the original purchaser and applies to manufacturing defects, cracks, rust, or chew damage as long as the damage happened during normal use.
What does the Wild Birds Unlimited lifetime guarantee cover?
The Wild Birds Unlimited lifetime guarantee covers any defects or damage that occur during normal use of their bird feeders and accessories. This includes:
- Manufacturing defects – If a product has a defect in workmanship or materials
- Cracks – Damage from cracks in the product
- Rust – Rust damage on metal components
- Chew damage – Damage from squirrels or other animals chewing on the product
The lifetime guarantee only applies to the original purchaser and proof of purchase is required. As long as the damage occurred during normal use, Wild Birds Unlimited will repair or replace the product for free.
What kind of bird feeders and accessories are covered?
The lifetime guarantee applies to all Wild Birds Unlimited bird feeders, bird houses, bird baths, and accessories. Some examples of covered products include:
- Hopper feeders
- Tube feeders
- Suet feeders
- Nectar feeders
- Platform feeders
- Peanut feeders
- Squirrel baffles
- Pole systems
- Replacement parts like perches, bases, and tops
- Heated bird baths
- Gazebos
- Houses and nesting boxes
As long as the product was purchased at Wild Birds Unlimited, it should be covered by the lifetime replacement guarantee.
Are there any limitations on the guarantee?
There are just a few limitations on what is covered by the Wild Birds Unlimited lifetime replacement guarantee:
- The guarantee only covers defects or damage during normal use – any damage caused by misuse or improper care is not covered
- Only the original purchaser can make a claim – the guarantee is non-transferrable
- Proof of purchase is required – either a receipt or registered product number
- Labor charges may apply for assembly/disassembly or installation
As long as the damage occurred during normal use by the original purchaser, and you have proof of purchase, the repair or replacement should be covered under the lifetime guarantee.
How long is the guarantee valid for?
The Wild Birds Unlimited lifetime replacement guarantee has no expiration date. As long as you are the original purchaser and have proof of purchase, you can make a claim at any point in the future if a product breaks or becomes damaged under normal use.
There is no time limit on how long after purchase you can make a claim. Whether it breaks immediately or lasts you for 20 years, you can have it repaired or replaced for free. The lifetime guarantee is intended to cover the full usable lifespan of Wild Birds Unlimited products.
How do you make a claim on the guarantee?
To make a claim on the Wild Birds Unlimited lifetime replacement guarantee, follow these steps:
- Bring the damaged item and your proof of purchase to your local Wild Birds Unlimited store. Proof can be the purchase receipt or the registered product number.
- Explain to the store staff what happened to damage the product.
- The store will assess the damage and determine whether it is covered under normal use by the lifetime guarantee.
- If covered, the store will either repair the damage or provide you with a replacement product.
- If not purchased directly from a store, you can contact Wild Birds Unlimited customer service online to start a claim.
The simpler the damage, the quicker the claim can be processed. The store may send off more complex items for repair.
What kind of proof of purchase is required?
To make a claim on the lifetime replacement guarantee, you need to show one of the following as proof of purchase:
- Original purchase receipt – This should show the store, date, and details of the product purchased.
- Registered product number – When you purchase a qualifying product, the UPC code can be registered online with Wild Birds Unlimited. This links the product to your account.
Proof of purchase shows that you were the original purchaser of the product. Make sure to keep your receipt or product number registration safe so that you have it handy if you ever need to make a claim.
How long does the claim process take?
The time it takes to process a lifetime replacement guarantee claim with Wild Birds Unlimited can vary depending on the damage and the solution needed. Here are some guidelines on claim timing:
- Minor fixes or replacements can often be done immediately in store.
- Standard repairs may take up to 1-2 weeks if the store sends off the item.
- More complex fixes or custom products can take 2-4 weeks.
- Out of season or discontinued products may take longer to replace.
Talk to your Wild Birds Unlimited store for an estimate on the claim time based on the product and damage. Rush repairs or replacements are not available, so it requires some patience. But the company aims to resolve claims as quickly as possible.
Can damaged feeders be traded for a new model?
When making a claim on the Wild Birds Unlimited lifetime replacement guarantee, you can choose to have a damaged feeder repaired or replaced with the exact same model. However, you typically cannot trade it for a different feeder.
Exceptions may be made if your feeder model has been discontinued. In that case, the store may allow you to select a new, comparable feeder of similar value. But in most cases, replacements will be the same make and model.
This ensures the guarantee is used to address damage and defects, not just to upgrade to newer model feeders. However, any repairs or replacements still come at no extra cost under the lifetime guarantee.
Do I need to provide any additional information?
The main information needed to make a claim on the Wild Birds Unlimited lifetime replacement guarantee is proof of purchase. However, providing some additional details can help expedite the process:
- Photos of the damage – This gives the store a clear visual of the problem
- Description of when/how the damage occurred – Knowing the cause can confirm if it falls under normal use
- Proof of attempts to resolve it yourself – This shows you’ve tried to address it already
Providing as many supporting details as possible allows Wild Birds Unlimited to quickly validate and process the damage claim.
Conclusion
The Wild Birds Unlimited lifetime replacement guarantee provides exceptional coverage for all of their bird feeding products. As long as you are the original purchaser and have proof of purchase, any manufacturing defects, cracks, rust, or chew damage that occurs during normal use will be repaired or replaced for free. This guarantee has no time limit and lasts for the full lifespan of the products. To make a claim, bring the damaged item and purchase proof to your nearest Wild Birds Unlimited store. While claim timing varies by case, the company aims to resolve all issues fairly and efficiently thanks to this generous guarantee.
