Bird is an electric scooter rental company that allows users to rent scooters on demand in various cities around the world. When riding a Bird scooter, there may be times when you need to contact the company for support or other inquiries. Here are some of the main ways to get in touch with Bird’s customer service team:
In-App Support
The easiest way to contact Bird is through their mobile app. After downloading the app and creating an account, open the menu and tap “Get Support.” This will connect you directly with the customer support team via call, email or in-app messaging. The app provides the fastest way to get help for any issues that come up during your Bird rental.
You can email Bird customer support at [email protected]. This email goes directly to their support team who are available to help with any questions or issues. When emailing, be sure to include details like your full name, phone number associated with your Bird account, and a detailed description of your inquiry. A support representative will get back to you as soon as possible.
Social Media
Bird can also be reached via social media for customer service inquiries. On Twitter, you can tweet @BirdRide with your question and a representative will assist you. You can also message Bird’s Facebook page. Social media allows you to make public inquiries but may not always provide the fastest response compared to in-app or email support.
Phone Support
For urgent issues that require immediate assistance, you can call the Bird customer support phone number at 1-866-205-2442. This number will connect you with a team member to help resolve any problems in real-time over the phone. Whether you have questions about how to use the scooters or are experiencing technical difficulties during a ride, their support agents are available 24/7 to take your call and provide help.
Online Help Center
Bird also has an online Help Center on their website that you can use to find answers to common questions about Bird services and operations. The Help Center has FAQs, troubleshooting guides, how-to articles, safety information, and more. While not a direct line to customer service, the Help Center can provide useful self-help resources.
When to Contact Bird
There are a variety of situations when it would be necessary or advisable to get in touch with Bird’s customer support:
Reporting Damaged Scooters
If you discover a damaged or unsafe scooter during your rental, alert Bird right away so they can remove the scooter from service and perform repairs. Damaged scooters should never be ridden.
Account or Payment Issues
If you have any problems with your Bird account, such as being wrongly charged for a ride or needing to update your payment method, the support team can help resolve account and billing issues.
Complaints or Feedback
Bird encourages riders to provide feedback about both positive and negative experiences. You can contact them to report any complaints or safety concerns so they can address them.
Asking Questions
If you have any general questions about how to use or rent Bird scooters, the rules and regulations in your area, or other inquiries, their team is available to provide assistance.
Reporting Accidents
In the event of an accident or crash while riding a Bird scooter, you should contact support right away to report the incident and get help with next steps.
Troubleshooting Problems
If you encounter any technical problems with the scooter during your rental, such as it not starting or unlocking, the support team can help troubleshoot the issue.
What Information to Have Ready
When you contact Bird support, having the following information readily available can help expedite the process:
– Full name on your Bird account
– Phone number associated with your account
– Bird account email address
– Location of incident/scooter (city and specific street/intersection)
– Scooter license plate number or QR code
– Details of issue/question
– Photo/video documenting any damage or problems (if applicable)
– Receipt or ride history showing trip details (if available)
Having these details handy will allow the Bird representative to swiftly pull up your account, rental history and other necessary information to resolve your issue as efficiently as possible.
Bird Support Contact Information
Here is Bird’s customer support contact information all in one place:
In-App Support | Open the Bird app menu and tap “Get Support” |
[email protected] | |
Phone Number | 1-866-205-2442 |
@BirdRide | |
Facebook.com/BirdRide | |
Online Help Center | bird.co/help |
Conclusion
Contacting Bird customer support is easy through multiple channels including in-app messaging, email, phone, social media and online help resources. Their team is available 24/7 to address any questions or issues that may arise before, during or after renting a Bird electric scooter. Having details like your account info, scooter ID and location will allow for quicker resolution. Bird’s accessible customer service ensures you can have an enjoyable, convenient and safe riding experience.